Shipping Information: Orders confirmed by 16:00 will be shipped the same day with insurance. However, the shipping time may vary depending on stock availability and the working hours of the company and courier services. It is important to check that the package is received intact, without any tears, openings, or damages. If you encounter any suspicious situation, you should contact customer service before accepting the delivery. Otherwise, compensation or product exchange cannot be provided for damages outside the insurance coverage.

Cancellation and Return Policy: The prices of products sold on www.nawal.com.tr may fluctuate according to financial market changes. Therefore, in accordance with Article 15/a of the Distance Sales Contracts Regulation, the right of withdrawal cannot be exercised. For this reason, cancellation or return requests cannot be processed regardless of the order status.

Exchange: If the delivered product has a defect due to the manufacturer's fault, it may be exchanged under the warranty conditions. However, in order for the product to be covered by the warranty, the packaging must not have been opened or damaged. By placing an order, the customer is deemed to have accepted these terms.

Packaging: All packaging processes are carried out under camera surveillance for security purposes and then shipped.